can't connect to the internet, but my Wi-Fi shows it's connected.

Basic Network Troubleshooting Steps

When you're having trouble connecting to the internet or your network, starting with these basic checks can often solve the problem.

Steps to Troubleshoot Your Network:

1. Check Cables:

   • Make sure all Ethernet cables are securely plugged in. This includes the cable from your modem to your router, and any cables connecting your computer directly to the router. Ensure both ends of each cable are firmly seated.

2. Test Other Devices:

   • Try to connect to the internet on another device (like a smartphone, tablet, or another computer) using the same Wi-Fi network.

   • If other devices can connect, the issue is likely specific to your original computer, not your overall network.

3. Forget and Reconnect to Wi-Fi:

   • On your computer, navigate to your Wi-Fi settings.

   • Find your current network and select the option to "forget" or "remove" it.

   • After removing it, reconnect to the Wi-Fi network and enter the password again. This can often resolve minor connectivity glitches.

4. Run Network Troubleshooter:

   • If you're using a Windows computer, utilize the built-in "Network troubleshooter."

   • You can usually find this by searching for "Network troubleshooter" in the Start Menu. This tool can often diagnose and automatically fix common network problems.