To track and view your ticket you must have an account.
1) Go to email from support@bbitdigital-org.freshdesk.com that you received about your submitted ticket.
2) Click the button that says "View ticket" or click the provided link
3) If it asks for a login, then login into your account or create one.
OR
You can also check your email continuously for an email from support@bbitdigital-org.freshdesk.com to see what replies and updates are happening but not all the full features such as adding comments will available available through this method.
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