Description
Users report that Office files and PDFs on network shares are opening in read-only mode.
Symptoms
Cannot save changes to original file.
Must “Save As” to another location.
Permissions appear to be correct.
Root Cause
Offline files conflict with real-time file locking on the share.
Resolution Steps
Disable offline file caching for the network share.
Clear local offline file cache on the user’s machine.
Ensure users are not opening files via shortcuts pointing to previous share paths.
Verify that no simultaneous open sessions are conflicting.
Test editing and saving with multiple users.
Follow-up
Set Group Policies to prevent automatic offline caching.
Monitor for further file lock issues.
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