Issue: Users report Excel files open as blank windows until closed and reopened.
Symptoms:
File name appears in Excel header
No worksheet content visible
Reopen resolves issue temporarily
Root Cause: Hardware graphics acceleration conflicts in Microsoft Excel on certain GPUs.
Resolution Steps:
Open Excel → File > Options > Advanced
Scroll to “Display” → Check “Disable hardware graphics acceleration”
Save changes → Restart Excel
Reopen file to confirm resolution
If issue persists, test on a different machine or GPU driver
Preventive Measures:
Include graphics settings in app deployment policies
Test Office updates against common hardware profiles
Survey endpoint performance post-update quarterly
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