Application Crashing Troubleshooting

Modified on Wed, 9 Jul at 3:57 PM


    • Check Application Minimum Requirements: Verify that your computer's CPU, RAM, and graphics card meet the application's minimum requirements.

    • Update the Application: Ensure you have the latest version of the application installed, as updates often include bug fixes and stability improvements.

    • Check for Conflicting Software:

      • Perform a clean boot (Windows) or start in Safe Mode (Mac) to run the application with minimal background processes.

      • Temporarily disable antivirus software (only if safe to do so) to see if it's interfering, and remember to re-enable it afterward.

    • Reinstall the Application (Clean Reinstallation): Completely uninstall the application, including any leftover files or registry entries (consider using a tool like Revo Uninstaller for Windows), then download a fresh copy and reinstall it.

    • Update Graphics Drivers: For graphics-intensive applications, update your graphics drivers directly from the GPU manufacturer's website. Outdated or corrupted drivers are a common cause of crashes.

    • Check for Application-Specific Logs: Look for crash logs in the application's installation directory or check your operating system's Event Viewer (Windows) or Console app (Mac) for reports related to the application. These logs can offer clues about the error.

    • Run as Administrator (Windows): Right-click the application shortcut and select "Run as administrator" to grant it elevated permissions if needed.

    • Compatibility Mode (Windows): If it's an older application, try running it in compatibility mode for a previous version of Windows (right-click the executable, select Properties > Compatibility tab).

    • Corrupted User Profile: Test if the issue persists by running the application from a different user account on your computer, as a corrupted user profile can sometimes cause application-specific problems.

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