Description
Users report that VPN sessions drop regularly after about 30 minutes of inactivity or use.
Symptoms
VPN disconnects consistently after the same time window.
Users must reconnect multiple times per day.
Root Cause
Idle timeout settings on the VPN gateway or firewall session expiration.
Resolution Steps
Review VPN appliance settings for session timeouts.
Increase idle timeout threshold to 8 hours or more.
Instruct users to disable power-saving settings that turn off network interfaces.
Ensure persistent connections in VPN client settings are enabled.
Restart VPN services and monitor user behavior.
Follow-up
Test multiple devices across different ISPs.
Review logs from the VPN concentrator for pattern detection.
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