Force a factory reset by placing the device in recovery mode through the following steps.
Step 1: Power the device off. Press and release the volume up button, then press and release the volume down button, and then hold the power button until the recovery mode screen pops up. It won't happen instantly, so hang on for at least 15 seconds or so before you try it again.
Step 2: Connect the device to an iTunes-enabled computer; it will prompt you to reset all device data or to update the device and reset it. Just make sure to know your iTunes login to prevent iCloud lock.
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